Managing Expectations: How to Keep Clients Happy & Reduce Problems
A Talk by Stacey Lake (CEO, Lawfecta)
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About this Talk
One of the biggest reasons legal clients become frustrated is because their expectations do not match reality. Managing expectations from day one prevents misunderstandings, improves client satisfaction, and reduces stress for everyone involved.
In this session, you will learn:
- How to set clear expectations during onboarding to avoid miscommunication
- What clients expect versus what is realistic in legal services
- How to push back on unrealistic demands without damaging client relationships
- How to proactively manage deadlines, fees, and project timelines
Why This Matters:
Paralegals who understand how to manage expectations help reduce client complaints, prevent unnecessary stress, and create smoother working relationships for their agency.
Lawfecta is the leading platform for freelance paralegals and agency owners, providing opportunities to grow, scale, and thrive in the legal industry. As the creators of Power Paralegals, we are committed to supporting legal professionals with education, resources, and real-world opportunities.